Política de envío

Last updated: June 30, 2026

Thank you for shopping with Zyleno.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Processing time does not include weekends or public holidays. During peak seasons, promotional periods, or high order volume, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 6–15 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, public holidays, or other factors outside our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking details to update after your order has been shipped.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Zyleno is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@shopzyleno.com.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other fees charged by your local customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at support@shopzyleno.com with your order number and any relevant photos or details.

We will review the issue and do our best to assist you.